Arrival Time

We suggest that you arrive no more than 10 minutes before the start time for your party.

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Parking Information

We have a small car park at the front of the building near the entrance and a large car park at the back (off Earl Road). During busy weekends these can become full however there is a large overflow car park on Commercial Avenue on the opposite side of the road to our building which is behind a barrier. The barrier is not automatic but can be raised by our staff. This is partially manned however if you or your guests have difficulty finding a space please inform reception who will be happy to provide access to these spaces. Please note the overflow car park is only available for our use at the weekend.

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Reception

The counter to the right as you enter is the party reception. Please give the completed registration sheet to the party receptionist on arrival, they will use this to check your guests in when they arrive and then show them to your table. The receptionist will provide you with a key for a large locker, a bucket to hold shoes, a clear large plastic bag for presents and stickers for the party child and adult in charge. There is room in your locker for shoes, coats, and presents.

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Your Table

A table or tables with 12 seats are reserved as a meeting point for the adults in your party. You will be offered the option of setting up a tab for drinks and table service for your party. You will also be able to order food from the Adult Sharing Platter Menu. On the table, you will have paper party cups and jugs of cordial for the children’s consumption only.

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Free Style Play for the first half of the party

Once the children have removed their shoes they will be able to play and have fun with their friends on the play frame.

Birthday Cake and Party Food

Approximately half way through the party the children will be called over the microphone to come to their party booth. They will be met by their party host and take their seats with the party child in the centre. Antibacterial hand gel is mounted on the wall of the party booth. It is strongly recommended that the children make use of this prior to eating.

The Happy Birthday Celebration Ceremony (cake not included) takes place in the booth before the food is served. It is requested, for safety reasons, that the adults do not enter the area in the centre of the booth at this time, and that they stand back and give the party host plenty of room when carrying the cake with the lighted candles. Have your cameras ready and please let your host know if you would like to retake a shot.

Children's Party Food

During the children’s party food service, it is important that parents continue to supervise their children. The food is for the consumption of the children only and must not be eaten by the adult party guests. The food is served with the fruit and crudities first to encourage healthy eating. This is followed by the sandwiches and then the hot food. The party hosts will continue to serve food whilst the children are hungry. When the children have for the most part finished their food and before they get restless the ice lollies are served.

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The End of The Party

The children are called over the microphone approximately 5-10 minutes before the end of the party to allow them time to return to their parents, put shoes on and say their goodbyes. As the children leave they will be checked off the list and they will receive their party bag (not included) with cake and a Head Over Heels Balloon. Once your guests have gone please ensure that you have gathered up all your belongings and taken everything out of your locker. If you have a tab to pay then this can be settled at reception. Please remember to return your locker key. The receptionist will be happy to assist you in carrying your presents to your car.